If the packet loss is happening at the last hop, this is WG's ISP and you should raise a ticket with Customer Support with your evidence. Restarting your router may also have an effect here is it may allow a new route to be selected in some circumstances. If there is a reasonable amount of packet loss however on any hop up to the last one then contact your ISP with the information, you will most likely have to escalate past the first line of support as they work of scripted answers. If packet loss on a network node that is at 100% is showing this is not necessarily a sign of actual traffic packet loss, it is most likely that the router is configured to ignore ICMP packets which is what ping uses. If you have latency on the first line (your router) that is above a few ms or packet loss then restart your router, as this is showing it is overloaded. When you have it installed and running against the target location you will get a screen similar to this: With this installed use the following name for the HK server, or for the ANZ server. For this I use a tool called pingplotter that has a free version that can be downloaded from. So, what can you do? Before you make any decisions you need to see where the issue might be. Conversely ISPs that have no commercial agreement or pay the lowest rates will therefore get the lowest priority and be the first to be dropped. ISPs that have a direct commercial agreement or relationship with an international carrier typically get higher priority and therefore are less likely to be affected by packet loss, at least up to the point that the international carrier hands off to the local ISP of the destination address. Routing decisions are typically done automatically based on optimising the number of network hops, however this can also be affected by the commercial agreements your ISP has with the other carriers. Each hop in the route is where the traffic leaves one network address space to get to another and the change in network is managed by a router. When you connect to a location on the internet your Internet Service Provider (ISP) sends your traffic across their network and at some point they have to connect to one or more other carriers networks to reach the destination, this is known as the route. Packet loss is expressed as a percentage, so when 100% of packets are being dropped then your connection to the endpoint will cease if it continues for a few seconds. This is the prime cause of packet loss or lag. The first packets to be dropped are those with the lowest priority. Packet loss - Network components will drop network packets when they are overloaded, meaning they will not sent the packets to the next hop in the route. Latency will increase if there are problems in the transmission medium or errors in the switching and routing. The minimum theoretical latency for a connection across the internet is based on the distance and the speed of light. Latency - the time it takes for a network packet to reach the destination address and return to the sender. The most likely issue is lag, the technical name is packet loss. As a result, you can select how many samples to examine, enter a custom name, choose the method used, set up multiple target configurations and other useful tasks.You are playing World of Tanks and you notice your network indicator in game is flashing red, or you disconnect in the middle of a battle, why is this? PingPlotter Pro also comes with notifications and you can customize them by tweaking a few parameters. One of its most useful capabilities, is the ability to trace multiple addresses at the same time and all targets are saved to a list.įurthermore, it can send packets to the chosen target for testing purposes. The information is neatly displayed in adjustable panels and you can save the workspace settings to use them for other tasks. The tool allows you to monitor multiple addresses as well as incoming and outgoing packets. PingPlotter Pro is a handy network utility that can help you with various tasks, including network monitoring, latency and packet loss tracking, troubleshooting, remote host information and the list goes on. PingPlotter Pro: Monitor your networks, troubleshoot problems, track packet loss and latency and much more
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